Terms & Conditions

Terms and Conditions (Business Customers)
Last Updated: 3rd March 2025

1. Scope and Acceptance

These Terms and Conditions (“Terms”) apply to all sales of goods by London Timber Supplies (“we” or “us”) to business customers (“you” or “Buyer”). By placing an order, you confirm that you are purchasing for business purposes and have the authority to bind the business to these Terms. If you are a consumer (buying as an individual for personal use), please note that separate legal provisions (e.g. rights of cancellation) may apply and nothing in these Terms is intended to limit your statutory consumer rights. By ordering from us (whether via our website, email, or phone), you acknowledge that you have read, understood, and agree to these Terms. We may update these Terms from time to time, and any changes will apply to orders placed after the effective date of the updated Terms.

2. Orders and Contract Formation

Quotations and Pricing: Any quotation or price list we provide is an invitation to treat and not a binding offer. Quotes are valid only for the period stated on the quote (or 30 days if no period is stated) and are subject to stock availability. We reserve the right to correct typographical or clerical errors in prices or specifications without liability. All prices are in GBP and exclusive of VAT and other applicable taxes, which will be added at checkout or invoicing. Delivery fees (if any) will be stated separately – see Delivery section.
Placing Your Order: You may place an order through our website, by email, or by phone. Your order is deemed an offer to buy the goods from us. We may accept or reject any order at our discretion. Order acceptance occurs only when we send an order confirmation (via email) or dispatch the goods, at which point a binding contract is formed. Mere payment transaction or order acknowledgment is not an acceptance of your order.
Right to Refuse or Cancel: We reserve the right to decline any order prior to acceptance, for example due to pricing errors, stock unavailability, or if you do not meet our credit requirements. If we have accepted your order but later must cancel (e.g. due to unforeseen stock issues or errors), we will notify you and promptly refund any payment for undelivered items. We will not be liable for any compensation beyond refund of the price in such cases.

Buyer’s Information: You are responsible for ensuring that all information you provide in your order is accurate (e.g. product specifications, quantities, delivery address). We will not be liable for losses arising from errors or omissions in the information you provide (such as wrong measurements or address). Any drawings or specifications you supply for custom orders are deemed approved by you, and any changes may incur additional costs.

Cancelling or Amending Orders: Once an order is accepted, cancellation or changes by the Buyer are not permitted unless we agree in writing. We are not obliged to accept order cancellations after acceptance. If we do agree to a cancellation or significant reduction in quantity, this may be on the condition that you pay for any loss, costs, or expenses we incur (including loss of profit and the cost of materials ordered).

3. Prices and Payment Terms

Pricing Policy: All prices are subject to change. However, once we accept your order, the price is fixed and will not be altered except by mutual agreement or as required by law (e.g. changes in VAT rate). If we discover a pricing error on our website or quote after you have placed an order, we will contact you with the correct price. If the correct price is lower, we will charge the lower amount. If it is higher, we will give you the option to proceed at the correct price or cancel for a full refund.
Payment Methods: Payment is due in full, in cleared funds, prior to dispatch of goods unless you have an approved credit account with us. We accept major credit/debit cards, bank transfers, and other payment methods as advertised. Title to the goods does not pass to you until we have received full payment (see Retention of Title, Section 6). We reserve the right to delay delivery until payment is confirmed.

Trade Credit Accounts: If you wish to purchase on credit, you must apply for a trade credit account. Granting of credit is at our discretion and subject to credit checks and references. We may set and vary credit limits and payment terms for your account. Unless otherwise agreed in writing, invoices on credit accounts must be paid within 30 days from the invoice date. We reserve the right to withdraw credit facilities at any time or reduce your credit limit, especially if you default on payment or your credit standing changes.

Late Payment: Time of payment is of the essence. If you fail to pay any amount by the due date, we may suspend or cancel any pending deliveries and/or revoke any discounts that had been applied. We also reserve the right to charge you interest and recovery costs on overdue invoices. In particular, interest will accrue on late payments at the rate of 8% per annum above the Bank of England base rate from the due date until payment in full. This interest is calculated daily and may be claimed before and after any court judgment.

No Set-off or Withholding: You must pay all amounts due without set-off or deduction, except as required by law. You are not entitled to withhold payment or offset any counterclaim against the amount owed for the goods. We reserve the right to set off any sums we owe you against sums you owe us.
Payment Security: All card payments are processed via secure payment gateways. We do not store your card details on our servers in a way accessible to us.

4. Delivery and Site Access

Delivery Areas and Timing: We currently deliver to addresses within the United Kingdom only. Estimated delivery lead times and any applicable delivery charges will be displayed at checkout or provided when you place your order. While we strive to meet indicated delivery dates, all delivery times are estimates and not guaranteed. Time is not of the essence for delivery; we will not be liable for delays in delivery due to logistics or events beyond our control. Delays do not entitle you to cancel the order or refuse the goods.
Delivery Service and Unloading: Delivery will usually be curbside to the address specified. Our delivery obligation is to deliver to the nearest accessible point at your address (for example, the curb or driveway). Our drivers are not obligated to carry goods beyond the curbside or into your property, especially if not safe to do so. It is your responsibility to provide adequate access and to have appropriate equipment or manpower available to unload the goods promptly upon arrival. If you have any special delivery requirements (e.g. crane offload, timed delivery), these must be arranged with us in advance and may incur additional charges.

Site Access Requirements: You must ensure that the delivery location is accessible for a heavy goods vehicle. This includes ensuring sufficient road access, removing any obstacles, and obtaining any necessary permits for delivery vehicles. If a delivery vehicle cannot safely reach or unload at the site due to access issues (for example, low weight limits on roads, narrow or blocked access, or unsafe conditions), we reserve the right to refuse delivery at that time. In such case, the delivery will be treated as a failed delivery due to your fault and may incur a failed delivery charge or re-delivery fee. Deliveries that cannot be completed due to lack of access, no personnel available to accept delivery, or other customer-related issues will be classified as a “wasted journey” and will incur additional fees for re-delivery or return transport.

5. Special Orders and Bulk Purchases

Non-Stock and Custom Products: If you order goods that are specially manufactured, cut-to-size, custom-finished, or not a part of our standard stock (“Special Orders”), we may require a deposit or full prepayment before processing your order. Once production or procurement of such Special Orders has begun, cancellation or returns are not permitted except in the case of proven defect or our error.
Bulk Orders: Large quantity orders (for example, full truckloads or bulk purchases of commodity materials) may be subject to additional terms. We reserve the right to define what constitutes a bulk order on a case-by-case basis (considering volume, value, and product type). For any bulk purchase, we may require a longer lead time to arrange supply and delivery. We also may require a deposit to secure the order. Bulk orders might not be eligible for cancellation or return once confirmed, especially if we have committed to or received the stock specifically for your order. Any agreement to cancel a bulk order will likely incur a cancellation fee to cover our costs or losses, as described in Section 2.

6. Title (Ownership) and Retention of Title

Passing of Title: Ownership of the goods remains with us until all sums you owe us for the goods (and any other goods we have supplied to you) have been paid in full in cleared funds. We retain title to the goods until such payment is received, even if you have taken delivery of them. Once full payment is received, title to the goods will pass to you.
Possession and Use Before Title Passes: Until title passes to you, you hold the goods as our bailee (custodian) and must keep them safe, secure, and insured. You must store them separately or marked in a way that they remain identifiable as our property. You may use or resell the goods in the ordinary course of your business before title passes provided that: (a) any such sale is at full market value, and (b) if you sell the goods, you hold the proceeds of sale on trust for us to the extent of the unpaid amount you owe us for those goods. These provisions do not entitle you to return the goods to us (except as allowed under Section 7) or to refuse or delay payment on the grounds that title has not yet passed.

7. Returns, Refunds and Cancellations (Business Purchases)

No “Change of Mind” Returns: As a business purchasing goods, you have no automatic right to return goods if you simply change your mind or no longer need the goods. Orders are final once accepted, except as provided below. We may, at our sole discretion, allow a return of standard stock items as a goodwill gesture, but this must be agreed in writing in advance. Any such return would need to meet our return conditions and may be subject to restocking fees.

Return Conditions: If we agree to a return of goods (for reasons other than defect or our error), the goods must be in original, unused, resalable condition, with all original packaging intact.

You must arrange (and pay for) prompt return of the goods to our designated location (or coordinate with us for collection, for which a fee will apply). Goods should be returned within 14 days of our authorization, unless otherwise agreed. You bear the risk of loss or damage to goods in transit back to us, so please ensure they are well packed and insured. We reserve the right to inspect returned items and refuse refund or exchange if they are not in satisfactory condition (for example, if they have been used, cut, damaged, or are missing parts).
Restocking and Return Fees: For any return that is not due to our error or a product fault, a restocking fee will apply. Typically, this fee is a minimum of 30% of the value of the returned goods.

In addition, any original delivery charges are non-refundable.

If you require us to organize collection of the items, we will deduct the collection cost from the refund; the collection/return haulage fee is typically a minimum of £45 + VAT per collection (this may be higher depending on volume and location).

These fees are to cover handling, inspection, and administrative costs associated with returns.
Non-Returnable Items: As noted in Section 5, custom-made products, special orders, or any items marked “non-returnable” at the point of sale cannot be returned for a refund unless they are faulty. Additionally, perishable or time-sensitive materials (if any) and goods which by their nature cannot be reused or resold (e.g., cut timber, mixed paints, bespoke fabrications) are non-returnable.
Faulty or Incorrect Goods: We are committed to supplying high-quality products. If you receive goods that are damaged, defective, or not in conformity with your order, you must notify us within 2 working days of delivery (as detailed in Section 4) so we can investigate
For any such claim, we may request evidence of the issue (e.g. photographs of damage or a detailed description). Do not dispose of or destroy any allegedly faulty goods, as we may need them returned for testing or to process a claim with our supplier or courier. If the goods are confirmed to be defective or not as ordered, we will, at our option, arrange a repair or send a replacement at our cost, or provide a refund for the affected items.

We will also refund reasonable return shipping costs if we ask you to return the items to us (or we will arrange collection at our expense in most cases).

Return/Refund Procedure for Faulty Goods: In the event of a verified defect or error on our part, we will work with you to rectify the issue promptly. We may first attempt to replace the item or supply any missing parts. If replacement is not feasible within a reasonable time, we will issue a refund for the defective item. Any refund will be processed back to the original payment method within 14 days of our agreement that a refund is due, or 14 days from receiving the returned goods (whichever is later).

The refund will cover the price you paid for the item and any initial delivery charge attributable to that item (if the entire order was not delivered correctly). We are not liable for any installation or labor costs you incur due to receiving faulty goods, beyond the value of the goods themselves.

Inspection and Acceptance: It is important that you inspect goods prior to use or installation. Use or alteration of the goods (beyond what is necessary to discover the defect) may be deemed as acceptance of them in their condition, which could limit your remedies. If you continue to use goods after discovering a fault, or fail to notify us within the required timeframe, you may lose the right to claim they were supplied faulty (except in cases where a latent defect wasn’t discoverable immediately).

Return Authorization: No return of any goods will be accepted by our warehouse without prior arrangement. Please contact our customer service to obtain a return authorization and the correct return address, especially if goods were delivered directly from a manufacturer or third party. If goods need to be returned to a manufacturer’s depot, we will facilitate that and inform you of any specific instructions. Manufacturer-imposed charges (e.g. their own restocking or handling fees) may apply and, if so, will be passed on to you as part of the return charges.

Consequences of Improper Returns: If you return goods to us without authorization, or they arrive back damaged due to poor packaging or handling on your part, we reserve the right to refuse the return or adjust the refund amount to account for the damage or missing items.

Cancellation by Us: In rare cases, we may need to cancel an order (or part of an order) after acceptance, due to reasons such as inability to source the product, errors, or suspicion of fraud. If this happens, we will notify you and provide a full refund for any goods not delivered. We will have no further liability for such cancellation beyond refunding the amount received for the goods cancelled.

8. Liability Limitations

Unlimited Liabilities: Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence or the negligence of our employees; (b) fraud or fraudulent misrepresentation; (c) any breach of the implied undertakings as to title to goods under the Sale of Goods Act 1979 (we warrant we have the right to sell the goods); or (d) any other liability that cannot be limited or excluded by law. No term of this contract shall operate to limit any of your rights that cannot legally be limited, and all exclusions below are subject to this paragraph.
Implied Terms: To the extent permitted by law and except as expressly set out in these Terms, we exclude all conditions, warranties and terms implied by statute or common law. In particular, while we will endeavor to supply goods that conform to their description and are of satisfactory quality, we do not make any guarantee beyond the remedies stated in these Terms. (The Sale of Goods Act 1979 implies certain terms into B2B contracts – e.g. that goods correspond to description, are of satisfactory quality and fit for purpose – and we do not exclude liability to you for breach of those implied terms except to the extent such exclusion is permitted by the Unfair Contract Terms Act 1977 in a business-to-business transaction
Overall Cap on Liability: Our total liability to you for any claims arising out of or in connection with your order or the goods supplied, whether in contract, tort (including negligence) or otherwise, shall not exceed the total price paid by you for the goods in question. This means that if a particular delivery or product causes you loss, our maximum liability is the value you paid for that delivery or product (if a claim relates to specific items, the liability is limited to the cost of those items). If multiple incidents or breaches occur, each is subject to this cap and we do not aggregate caps unless required by law. You acknowledge that this limitation of liability is reasonable given the pricing of our goods and the availability of insurance for business losses.
Exclusion of Indirect Loss: We will not be liable for any indirect, special or consequential losses, or for any of the following types of loss (whether direct or indirect) arising from or in connection with the contract or use of the goods: loss of profit, loss of revenue, loss of business, loss of contracts or opportunities, loss of anticipated savings, damage to goodwill or reputation, or loss of data.
You are responsible for covering such losses by insurance if they are a concern, as such losses are not recoverable from us. In a business context, it is agreed that the above categories of loss are not within the parties’ contemplation as recoverable damages at the time of contracting.
Specific Exclusions: We shall not be responsible for any defects or damage resulting from: (a) normal wear and tear, or the natural characteristics of the materials; (b) misuse, improper storage or handling of the goods by you or your agents (e.g. storing timber in unsuitable conditions causing warping); (c) failure to follow our or the manufacturer’s instructions or industry best practices in relation to the goods’ use or installation; (d) any alteration or repair carried out on the goods by you or a third party without our written consent; or (e) any specification or materials provided by you (i.e. we are not liable for defects caused by designs or specifications you supplied). We also are not liable for any advice or recommendation given by us or on our behalf regarding the storage, application or use of the goods if you choose to act on it – you do so at your own risk, unless we have agreed to a consultancy service as part of the contract
Liability for Delay or Non-Performance: We will not be liable for any loss or damage caused by delayed delivery or failure to deliver the goods (or perform any obligation) if the delay or failure is due to a cause beyond our reasonable control (see Force Majeure, Section 9). In such events, our performance is deemed suspended for the period of the delay and we will fulfill our obligations as soon as practicable. We will communicate with you regarding any significant delays. If we are unable to fulfill an order due to such an event, our liability is limited to refunding any payment for undelivered goods; we are not responsible for any indirect costs you incur due to the delay or non-delivery.
Third Party Liability and Indemnity: We supply goods for your business use or resale. You are solely responsible for any use you make of the goods and any onward dealings. Except as set out in these Terms, we will not be liable to any third party for any claims arising out of your use, resale, or incorporation of the goods into other products. You agree to indemnify and hold us harmless against any claims, losses or damages for which we are held liable that arise from your actions or omissions in relation to the goods, except to the extent we are at fault.
Insurance: You acknowledge that our prices and liability are set based on the assumption that our liability is limited as provided in this section. We maintain appropriate product liability insurance to cover claims up to a certain amount. You are responsible for making your own insurance arrangements for risks beyond the scope of these Terms or above the applicable liability cap. For example, if potential business losses from late or faulty delivery could be very large, you should insure against those losses separately, as we do not assume liability for them.
Survival: The provisions of this Liability section shall survive termination or completion of the contract between you and us. This means that even after the transaction is complete, these limitations and exclusions of liability remain in effect.

9. Force Majeure (Events Beyond Our Control)

We shall not be liable for any failure to perform, or delay in performing, any of our obligations under a contract if and to the extent that the failure or delay is caused by or results from events, circumstances or causes beyond our reasonable control. Such events are often referred to as “Force Majeure Events” and may include, but are not limited to:

Acts of God (for example, flood, earthquake, extreme weather or other natural disaster).
Fire or explosion.
War, invasion, acts of terrorism, civil unrest, or riot.
Labor strikes, lockouts or other industrial action (whether involving our workforce or others) not caused by our own employees.
Unforeseen governmental restrictions or regulations, or embargoes.
Epidemics or pandemics and related governmental actions (e.g. quarantine, travel bans).
Failure of transportation networks or unavoidable transport accidents.
Disruption in supply chains or inability to obtain materials, fuel or utilities.
Any other circumstance beyond our control which prevents or hinders our performance.

If a Force Majeure Event occurs that affects our performance of an order, we will contact you as soon as reasonably possible to inform you. Our obligations will be suspended for the duration of the Force Majeure Event. We will make reasonable efforts to mitigate the effect of the delay (for example, by sourcing from an alternate supplier if feasible). If the event continues for an extended period such that the contract becomes impossible to perform, either party may have the right to cancel the affected order by written notice. If the contract is cancelled due to a Force Majeure Event, any prepayments for undelivered goods will be refunded, but neither party will have liability to the other for the cancellation (other than refund).

10. Intellectual Property and Website Use

Website Content: All content on our website (including text, descriptions, images, graphics, logos, and software) is owned by or licensed to London Timber Supplies and is protected by copyright, trademark and other intellectual property laws. London Timber Supplies and our logo are our trademarks. You may not use our intellectual property (such as our name, logo, or content) without our prior written consent, except for the purpose of identifying our products or placing an order. You are permitted to temporarily download or print content from our site for your personal or internal business use in deciding on purchases, but you must not republish, distribute or exploit our content for commercial purposes without permission.
Use of the Site: By accessing and using our website, you agree to do so lawfully and only for its intended purpose (e.g. browsing products or placing orders). You must not misuse the site by knowingly introducing viruses, trojans, or other malicious material, or attempt to gain unauthorized access to the site or its servers. We reserve the right to restrict or terminate your access to our site if we suspect misuse.
Third-Party Links: Our website may contain links to third-party websites (for example, manufacturer specifications or articles). These links are provided for convenience only; we have no control over the content of those sites and accept no responsibility for them. If you follow third-party links, you do so at your own risk.
Accuracy of Information: We aim to ensure that information on our site (such as product descriptions, stock availability, and pricing) is accurate and up-to-date. However, mistakes or omissions can occur. We reserve the right to correct any errors on the site without liability. Product images are for illustrative purposes; actual products may vary slightly (e.g. color or grain in natural timber). If an exact specification is critical, please contact us to confirm details before ordering.
Reviews and User Content: If our site allows you to post reviews or comments, you must not post anything unlawful, offensive, or infringing on others’ rights. We may moderate, edit, or remove user content at our discretion. Any reviews or feedback you provide may be used by us for marketing purposes. By posting content, you grant us a non-exclusive, royalty-free license to use it. We are not responsible for views expressed in user content.

(For more detailed terms of website use (if applicable) or our acceptable use policy, please refer to the separate Website Terms of Use on our site.)

11. Privacy and Data Protection

Compliance with Law: We are committed to protecting your privacy and handling personal data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will collect, process, and store personal information only for the purposes of fulfilling your orders, providing services, processing payments, and as otherwise described in our Privacy Policy. We affirm that we have appropriate security measures in place to protect personal data.
Personal Data We Collect: In the course of doing business with you, we may collect personal data such as contact names, business addresses, delivery addresses, email addresses, phone numbers, and payment details. For trade account customers, we may also collect additional information for credit checking purposes (as outlined in Section 3. Payment Terms). All personal data provided by you should be accurate and up to date. Please inform us of any changes (e.g. new contact person or address).
Use of Data: Your data will be used primarily to process and deliver orders and manage your account. This includes sharing necessary details with third parties involved in the transaction, such as payment processors (to handle payments securely) and delivery companies (to ship your order). We may also use your contact information to send you updates about your order and occasional marketing communications about our products or promotions, if you have consented to receive marketing or if you are an existing customer (in accordance with PECR and direct marketing rules for businesses). You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.
Data Sharing: We will not sell or rent your personal data to unrelated third parties. We may share data with service providers working on our behalf (e.g. IT hosting, analytics, marketing mail services) under strict confidentiality and only for the purposes we specify. We may also disclose information if required by law or for fraud prevention (for instance, to law enforcement or regulatory authorities when legally obligated).
Your Rights: Under data protection law, you have rights regarding your personal data. These include the right to access the information we hold about you, to correct any inaccuracies, to request deletion of data (where applicable), to restrict or object to processing in certain circumstances, and to data portability. For full details on how to exercise these rights, please see our Privacy Policy or contact our Data Protection Officer. We will respond to legitimate requests within the timeframes required by law.
Cookies: Our website uses cookies and similar technologies to provide functionality and enhance user experience. For example, cookies allow you to stay logged in to your account and retain items in your cart. We also use analytics cookies to understand site usage and marketing cookies with your consent. Our [Cookie Policy] explains what cookies we use and why. By using our site, you consent to our use of cookies in accordance with our Cookie Policy (to the extent consent is required, we will obtain it via the cookie banner on our site). You can manage your cookie preferences at any time through your browser settings or our website’s cookie management tool.
Privacy Policy: We have a detailed Privacy Policy available on our website, which is incorporated into these Terms by reference. It explains in detail how we collect and use personal data, legal bases for processing, retention periods, and how we safeguard data. By placing an order with us, you agree to the collection and use of your information as described in our Privacy Policy. If you have any questions about our data practices, you can contact us at the details provided in the Privacy Policy.
Data Security: We implement appropriate technical and organizational measures to secure personal data against unauthorized access, alteration, disclosure or destruction. Payment information is handled through PCI-compliant third-party processors; we do not store full payment card details on systems under our control. However, you understand that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the unlikely event of a data breach affecting your personal data, we will notify you and the ICO as required by law.

12. Governing Law and Jurisdiction

All contracts between you and London Timber Supplies and these Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by the laws of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

You and we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes). If you are based in Scotland or Northern Ireland, you may additionally bring proceedings in your local courts, but English law will still apply.

13. General Provisions

Severability: If any provision of these Terms is held by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision (or part thereof) shall, to the extent required, be deemed deleted or limited to the minimum extent necessary. The deletion or limitation of any such provision shall not affect the validity and enforceability of the remaining Terms, which shall remain in full force and effect.

No Waiver: Our failure or delay to enforce any provision of these Terms shall not be interpreted as a waiver of any of our rights. Any waiver of a breach of these Terms will not constitute a waiver of any other breach. To be effective, any waiver must be in writing and signed by our authorized representative.

Entire Agreement: These Terms, together with your order confirmation and any documents expressly referred to in these Terms (such as our Privacy Policy), constitute the entire agreement between you and us regarding the sale of the goods. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in these Terms (other than any fraudulent misrepresentation). Any samples, drawings, or descriptions we provide are for general information only and do not form part of the contract unless expressly agreed.

No Third-Party Rights: A person who is not a party to the contract (for example, an end-customer of yours) has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms. This does not affect any right or remedy of a third party which exists, or is available, apart from that Act.

Assignment: You may not assign or transfer any of your rights or obligations under these Terms to another party without our prior written consent. We may assign, transfer, or sub-contract our obligations or rights to a competent third party, for example transferring accounts receivable or appointing a logistics partner, provided this does not reduce the guarantees provided to you.

Notices: Any official notice or communication under the contract shall be in writing and sent to the address or email last provided by the respective party. Notices to us should be sent to our registered office or official email as given on our website. Notices shall be deemed

received: (a) if sent by prepaid post, two business days after posting (or five business days if sent internationally); (b) if delivered by hand or courier, on the day of delivery; (c) if sent by email, on the day of transmission if sent before 5:00 PM on a business day, or otherwise the next business day (provided no bounce or error message is received).

Contracting Entity: [If London Timber Supplies is a trading name, you might include the full legal entity name, registration number, and registered address here for clarity.] For example: “London Timber Supplies is a trading name of CONSTRUCTION WAREHOUSE LTD Ltd, a company registered in England under number 13759864, with registered office at 85 Great Portland Street London W1W 7L. All invoices and payments will be handled through this entity.

Headings: Section headings in these Terms are for convenience only and do not affect the interpretation of the clauses.

Customer Service: If you have any questions or concerns about these Terms or any order, please contact our team at Contact Details. We value our customers and will do our best to address any issues in good faith.