Delivery Information
<p> </p> <p>Introduction:We aim to provide a reliable and efficient delivery service. This policy outlines our delivery coverage, timeframes, charges, and conditions.</p> <h4><br />1. Delivery Coverage</h4> <p>London Area Only: We currently deliver only within London and areas within 5 miles of the M25.</p> <p>Orders Outside This Area: If you place an order outside our delivery zone, We will cancel it if we cant fullfill it. You will be notified within 24 hours.</p> <p>No International Deliveries: We do not ship outside the UK.</p> <p> </p> <h4>2. Delivery Timeframes</h4> <p>Standard Delivery: Most orders are delivered within 2–5 working days, depending on stock availability and location.</p> <p>Next-Day or Express Delivery: Not guaranteed, but may be available upon request for certain products.</p> <p>Preferred Delivery Date: We will attempt to accommodate requested delivery dates but cannot guarantee them.</p> <p> </p> <h4>3. Delivery Charges</h4> <p>Orders between £0 - £250 (ex. VAT): £70 ex VAT Delivery charge.<br />Orders between £250 - £500 (ex. VAT): £50 ex VAT Delivery charge.<br />Orders over £500 ex VAT = Free</p> <hr /> <p>Orders between £0 – £300 (inc. VAT): = £84 (inc. VAT) Delivery charge: <br />Orders between £300 – £600 (inc. VAT) = £60 (inc. VAT) Delivery charge: <br />Orders over £600 inc VAT = Free</p> <h4><br />4. Bulk Orders & Large Deliveries</h4> <p>Kerbside Delivery: Deliveries are made to the kerbside or nearest accessible location.</p> <p>Delivery Vehicles: We use a range of vehicles, from small vans to large HGVs, depending on the order size.</p> <p>Unloading: Customers must ensure they have adequate manpower or equipment to unload large or heavy materials.</p> <p> </p> <h4>5. Failed Delivery & Re-delivery Customer Not Present: </h4> <p>An adult must be available to accept delivery; otherwise, a redelivery charge may apply.<br />Inaccessible Delivery Locations: If our driver cannot access the site due to restrictions, the order may be rescheduled, and a failed delivery fee may be charged.</p> <p>Changes to Delivery: If you need to change the delivery date or location after dispatch, additional charges may apply.</p> <p> </p> <h4>6. Customer Responsibilities</h4> <p>Provide Accurate Information: Ensure your address, access details, and contact information are correct.</p> <p>Inspect Goods Upon Delivery: Any issues must be reported immediately. If damage is visible, refuse the affected items and contact us.</p> <p>After Delivery: Once delivered, responsibility for the goods transfers to you. We are not liable for theft, loss, or damage after the delivery has been signed for.</p> <p> </p> <h4>7. How to Contact Us</h4> <p>For any questions regarding delivery, please contact our customer service team at 020 3961 0494 or Sales@londontimbersupplies.co.uk</p> <p>This policy ensures clarity and transparency for our delivery service. If you have special requests or need further assistance, let us know!</p> <ul> <li>85 Great Portland Street, First Floor, London, W1W 7LT</li> <li><label></label> <a href="tel:02039610494"> 020 3961 0494 </a></li> <li><label></label> <a href="mailto:Sales@londontimbersupplies.co.uk"> Sales@londontimbersupplies.co.uk </a></li> <li><label></label> <a href="https://wa.me/447360497480" target="_blank" rel="noopener"> Whatsapp Business Support </a></li> </ul>