Delivery Information
Introduction:We aim to provide a reliable and efficient delivery service. This policy outlines our delivery coverage, timeframes, charges, and conditions.
1. Delivery Coverage
London Area Only: We currently deliver only within London and areas within 5 miles of the M25.
Orders Outside This Area: If you place an order outside our delivery zone, We will cancel it if we cant fullfill it. You will be notified within 24 hours.
No International Deliveries: We do not ship outside the UK.
2. Delivery Timeframes
Standard Delivery: Most orders are delivered within 2–5 working days, depending on stock availability and location.
Next-Day or Express Delivery: Not guaranteed, but may be available upon request for certain products.
Preferred Delivery Date: We will attempt to accommodate requested delivery dates but cannot guarantee them.
3. Delivery Charges
Orders between £0 - £250 (ex. VAT): £70 ex VAT Delivery charge.
Orders between £250 - £500 (ex. VAT): £50 ex VAT Delivery charge.
Orders over £500 ex VAT = Free
Orders between £0 – £300 (inc. VAT): = £84 (inc. VAT) Delivery charge:
Orders between £300 – £600 (inc. VAT) = £60 (inc. VAT) Delivery charge:
Orders over £600 inc VAT = Free
4. Bulk Orders & Large Deliveries
Kerbside Delivery: Deliveries are made to the kerbside or nearest accessible location.
Delivery Vehicles: We use a range of vehicles, from small vans to large HGVs, depending on the order size.
Unloading: Customers must ensure they have adequate manpower or equipment to unload large or heavy materials.
5. Failed Delivery & Re-delivery Customer Not Present:
An adult must be available to accept delivery; otherwise, a redelivery charge may apply.
Inaccessible Delivery Locations: If our driver cannot access the site due to restrictions, the order may be rescheduled, and a failed delivery fee may be charged.
Changes to Delivery: If you need to change the delivery date or location after dispatch, additional charges may apply.
6. Customer Responsibilities
Provide Accurate Information: Ensure your address, access details, and contact information are correct.
Inspect Goods Upon Delivery: Any issues must be reported immediately. If damage is visible, refuse the affected items and contact us.
After Delivery: Once delivered, responsibility for the goods transfers to you. We are not liable for theft, loss, or damage after the delivery has been signed for.
7. How to Contact Us
For any questions regarding delivery, please contact our customer service team at 020 3961 0494 or Sales@londontimbersupplies.co.uk
This policy ensures clarity and transparency for our delivery service. If you have special requests or need further assistance, let us know!
- 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
- 020 3961 0494
- Sales@londontimbersupplies.co.uk
- Whatsapp Business Support